Service and return conditions

At Ferrovac, we prioritise repair over replacement wherever possible in order to reduce waste, conserve resources, and extend the lifetime of our products.

Technical support

If you require technical support, have questions about our products, or are unsure about the correct solution for your application, please contact your local representative or reach out to Ferrovac via our contact page or at sales@ferrovac.com. We are happy to assist you in finding the most suitable solution.

Repairs and returns (RMA)

If you experience an issue with a product, we will support you in assessing the situation and defining the appropriate next steps.

Please note that a Return Materials Authorisation (RMA) is required prior to any return. Products must not be returned without prior written authorisation from Ferrovac.

Returns that have not been authorised in advance may be refused and returned to the sender at their expense.

Further instructions regarding packaging, shipping, and documentation will be provided upon issuance of the RMA.

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